Age policy

Riders must be 13 years of age or older. Children under the age of 13 can ride when accompanied by a parent or guardian. We will not supply car seats, but riders traveling with children who require them may bring their own. Riders are responsible for securing any such car seat and for ensuring that it fits all legal requirements

Luggage policy

Our service vehicles are a shared space, and as such we ask everyone to limit any personal items to a single piece of luggage or a reasonably-sized bag.

Phone call policy

Please remember your fellow passengers might not be interested in your phone conversations. We ask that you limit phone calls to quick logistics and emergencies during shared rides.

Eating & drinking policy

We know that you are on the go, but please help us keep our vehicles clean and fresh and avoid bringing food and drink in our cars, when possible. Please also be mindful that smelly food can be distracting and unpleasant for your fellow passengers. All drinks should have lids and drinking alcohol or carrying open containers of alcohol in our vehicles is not allowed.

Cigarette policy

Smoking of any kind by riders and drivers is prohibited, including e-cigarettes, vaporizers, or smokeless cigarettes.

Anti-discrimination policy

ATS/FLYER does not tolerate discrimination of any kind against our riders or driver partners. This includes discrimination on the basis of race, color, national origin, religious belief or affiliation, gender, sex, sexual identity or orientation, age, veteran status, physical, mental or other disability (actual or perceived), rider’s points of departure and destination, or any other characteristic protected under applicable federal or state law. Additionally, ATS/FLYER does not tolerate discrimination of any kind against service animals. Riders or driver partners found to have violated ATS/FLYER’s anti-discrimination policy will lose access to the ATS/FLYER Platform. If you believe that you have been subject to discrimination by a rider or driver partner, please provide feedback in the review function of the app or email us at the support email listed above.

Zero tolerance policy

This service is powered by ATS/FLYER. ATS/FLYER has a strict Zero Tolerance policy. Driver partners are prohibited from driving on the ATS/FLYER Platform while under the influence of alcohol or drugs, and riders are prohibited from consuming alcohol or drugs inside the vehicle. We do not tolerate inappropriate, threatening or violent behavior by anyone using the ATS/FLYER Platform or towards any riders or driver partners. If you are a rider and observe or believe any of the following, please ask the driver to terminate the trip immediately: your driver may be under the influence of drugs or alcohol, your driver is behaving in a manner that you consider inappropriate or that makes you feel uncomfortable or unsafe, or your driver engages in conduct which could be considered unlawful or illegal.

If you feel that you are in imminent danger, please contact the police directly by calling 911. After the ride has concluded, please provide feedback/report the issue using the app, email us at the support email address or call us at the Live Support number listed above.

Fares – MUST SHOW SCCTD SENIOR PASS or SCCTD BENEFIT ACCESS PASS for reduced fare.

East Zone Flyer – Services East St. Louis, Brooklyn, Fairmont City, and parts of Washington Park and Cahokia Heights.  This is $1.00, but the trip must start or end at a       Metrolink station within the Zone (5th&MO, Emerson Park, Washington Park).

Belleville Zone Flyer – Services South side of Belleville.  This is $1.00 if the trip starts or ends at a Metrolink Station (Belleville, College).  $3.00 Door to Door service is       available.

SAFB Zone Flyer – Services Scott AFB. This is $1.00 if the trip starts or ends at a Metrolink Station (Belleville, College).  $3.00 Door to Door service is available.

Mascoutah/Lebanon Flyer/VanGO.  Services Mascoutah, Lebanon, Summerville and parts of O’Fallon. This is $1.00 if the trip starts or ends at a Metrolink Station (Shiloh/Scott).  $3.00 Door to Door service is available.

Seat Belt Use

Seat Belts are required per IL State Law 625 ULCS 5/12-603.1 Seat Belts are required for all passengers while the van is in motion.  Failure to use a seat belt will result in cancelled trip and passenger asked to exit vehicle.

CHILD SAFETY SEATS

Child Safety Seats are required per IL State Law 625 ILCS 25/4.  ATS/Flyer will NOT provide the child safety seat.