Help Desk
011G
Want a job solving computer problems?
This certificate will provide the skills and knowledge required for an entry level IT Help Desk position. Help Desk Technicians assist non-IT users who are having computer problems.
Computer support specialists work in many different industries, including information technology, education, fiance health care, telecommunication, retail, and entertainment.
Curriculum
| Total Credits: | 16 | |
| Help Desk Certificate (011G) | ||
|---|---|---|
| Course Number | Course Description | Credits |
| CIS 185 | Intro to Information Technology | 3 |
| CIS 179 | Computer User Support for Help Desk | 3 |
| CISC 106 | Introduction to Cybersecurity (1st 5 weeks) | 1 |
| CISC 116 | Cisco Cybersecurity Essentials (2nd 11 weeks) | 2 |
| CISC 161 | Cisco Networking Essentials (1st 8 weeks) | 4 |
| EET 256 | Preparation for A+ Certification (2nd 8 weeks) | 3 |
*Help Desk Certificate offered at East St. Louis campus only.
Prerequisites may be required for some courses.
Refer to the Online Course Catalog or Class Search link in eSTORM for a full course description.
Get Started
What would you like to learn more about?
Computer Information Systems
Cybersecurity and Networking
