Student Microsoft 365 Multi-Factor Authentication - Southwestern Illinois College

Student Microsoft 365 Multi-Factor Authentication


    Student MFA Information

    Southwestern Illinois College IT Division has implemented Multi-Factor Authentication (MFA) for accessing the student Microsoft 365 (M365) tenant.  This includes student.swic.edu email, D2L Brightspace, Teams and any additional M365 apps utilized.

    What do I need to do?

    Login to your student email, and be prepared to setup MFA on your account:


    I want to use an app on my phone/tablet.


    I’d prefer to get a phone call or text message.


    I will be using a USB FIDO2 security key.

    Method 1 – Using an Authenticator App for MFA

    Microsoft Authenticator

    1. Login to Outlook/Microsoft 365, then select Next.
    2. Select Next to use the Microsoft Authenticator.
    3. Set up your app:
      – Open the Microsoft Authenticator app.
      – If prompted, allow notifications.
      – Then add an account, and select “Work or school”.
      Select Next.
    4. Scan the QR code with the app, then select Next.
      – If you can’t scan the QR code, click Can’t scan image? to enter the code into the app.
    5. Approve the notification – enter the number displayed on your screen in the app, then select Next.
    6. After approval, select Next.
    7. Success! Select Done to continue.

    Google Authenticator

    1. Login to Outlook/Microsoft 365, then select Next.
    2. Select I want to use a different authenticator app.
    3. In your app, add a new account, then select Next.
    4. Scan the QR code with the app, then select Next.
      – If you can’t scan the QR code, click Can’t scan image? to enter the code into the app.
    5. Enter the code from your app, then select Next.
    6. Success! Select Done to continue.

      Method 2 – Use a Phone Call/Text Message for MFA

      1. Login to Outlook/Microsoft 365, then select Next.
      2. Select I want to set up a different method.
      3. Select Phone, then Confirm.
      4. Enter your 10-digit phone number, then select Text me a code OR Call me, then Next.

        CALL ME: You will receive a call from a Toll Free Number; follow the prompts to allow login.
        TEXT: You will be texted a code, enter it on the next screen, then select Next.

      Method 3 – Use a FIDO2 Security Key

      Security Key Info

      • USB security keys are available to purchase at the Bookstore.
      • Security keys must be both FIDO2 and Microsoft-compliant.
      • Make sure you are on a device running the Windows 10 May 2019 Update and using a supported browser.
      • The SWIC Technology Assistance Center can only provide limited support for personal devices; you may have to consult your security key manufacturer site for additional help.

      Security Key Setup

      1. Contact the Technology Assistance Center during business hours to have a Temporary Access Pass (TAP) added to your account:
        • 618-222-7942
        • TechAssistance@swic.edu
        • Be prepared to to verify your identity – have your student ID number available!
      2. Sign in to Outlook/Microsoft 365 with your student email and TAP.
      3. Click on your profile in the upper right, then go to View account.
      4. Click on the UPDATE INFO link on the Security info tile.
      5. Click on the Add sign-in method link, and select Security key, then Add.

      6. Select USB device.
      7. Follow the prompts to setup your security key.
        • Prompts may differ depending on the type of security key you have, but may include:
          • Setting a PIN.
          • Naming your security key.
          • Touching your security key.
      8. Once your security key is setup, you can use it to sign into your account by clicking on the Sign in with a security key link.

      Lost/Broken Security Key?

      Check with Public Safety to see if your key was turned in.

      To remove a lost/broken security key from your O365 account, contact the Technology Assistance Center during business hours to have a Temporary Access Pass (TAP) added to your account:

      • 618-222-7942
      • TechAssistance@swic.edu
      • Be prepared to to verify your identity – have your student ID number available!

      How can I change my MFA info?

      1. Go to myaccount.microsoft.com and sign in.
        1. If you don’t know your password, reset it on eSTORM.
      2. Select Security info.
      3. Here, you can:
        1. Change the type of notification for your default sign-in method;
        2. Add sign-in methods;
        3. Change/delete current sign-in methods;
        4. Sign your account out of all of your devices.

      Where can I get help?

      1.
      Please review the information above. Click here for more information about SWIC student email.

      2.
      Phone/email support can be provided by the Technology Assistance Center.

      3.
      In-person help can be found at the Belleville, Granite City or Red Bud libraries.

      in Student Email Tags: Email, email help, email login, MFA, Office 365, student email
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