Check your Voicemail

To log in from your own campus desk phone

1. Press your message button or dial the voice messaging access number – 5995.
2. Enter your password.
3. You hear the mailbox summary.

To log in from another phone on campus

1. Press the message button or dial the voice messaging access number – 5995.
2. If it’s not your extension press *.
3. Enter your mailbox number.
4. Enter your password.
5. You hear the mailbox summary.

To log in off campus

1. From any touch tone phone off-campus, dial 618-641-5995.
2. Enter your mailbox number.
3. Enter your password.
4. You hear the mailbox summary.

Send a Call Directly to Voicemail

1. While on a call, select the line you want to transfer from the phone screen.
2. Press Transfer.
3. Dial 1111.
4. After the prompt, dial the recipient’s extension number.
5. Press Complete or OK.

Playing your messages

1. After logging in, listen to the mailbox summary.
2. Press 1 to review new messages.

Deleting Messages

You have the ability to delete a message without listening to it in its entirety.

1. Login to your voicemail.
2. Press 1 to listen to your messages.
3. While the message is playing, dial 7, to delete the message.
4. The next message will begin to play; dial 7 if you wish to delete, repeat as needed.

Locations & Greetings

The location you choose in voicemail will affect which greeting is used:

Location = In Office -> Greeting = Personal Greeting

Location = Extended Absence -> Greeting = Extended Absence Greeting

Locations

1. Login to your voicemail.
2. Press 4 – Mailbox options.
3. Press 3 – Change location.
4. Follow the prompts to select your location.

Your default location should be “In Office”.

Greetings

1. Login to your voicemail.
2. After the mailbox summary:
3. Press 4 – Mailbox options
4. Press 1 – Record greetings
   • Personal greeting – Press 1
     A longer greeting; include your name, and other helpful information.
   • Extended Absence – Press 2
     Record a greeting indicating if you will be out of the office for an extended period of time.
     • Follow the prompt to allow/disallow users to leave voicemail during your absence.
     • Follow the prompt to allow/disallow users to skip your voicemail greeting during your absence.
     • Press * to go back to the Main Menu or hang up.
       Remember to change back to the “In Office” location to activate the personal greeting when you are back in the office.
   • Recorded name – Press 3
     Record your name.
5. Follow the prompts to record, review and save your greeting.

Change Your Voicemail Password

1. Login to your voicemail.
2. Press 4 – Mailbox Options.
3. Press 9 – Set a New Password.
4. Follow the prompts to reset your password.
   • 4 – 20 numbers.
   • Can’t use your extension.
   • Can’t use sequential numbers.

More Help

If you have any questions, please feel free to reach out to TechAssistance@swic.edu or call 618-222-7294 (x7294). Visit other phone services knowledge base articles.